VPLS offers a wide range of Managed services for your dedicated or colocated servers. The following are a few popular services offered, for a custom quote please email info@vpls.net

Service Level Agreements

99% Uptime with L1 Support:

° Downtime is minimal, but tolerable
° Email and paging notifications only
° Level 1 and 2 support

99.9% Uptime with L2 Support:

° Downtime is minimal, but not tolerable
° Email, paging, and phone notifications
° Level 1 and 2 support

99.99% Uptime with L3 Support:

° Downtime is minimal, but definately not tolerable
° Email, paging, and phone notifications
° Service credit for any downtime caused Network or Hardware outage
° Access to Level 1 and 2 Support and Level 3 Account Specialist

VPLS Support Levels

Level 1

° 24x7 Network Operations Support Staff
° Basic troubleshooting
° Remote reboot
° On premise support

Level 2

° Support Specialist Staff
° Hardware and Software troubleshooting
° Top level application trained
° Windows and Linux specialist
° Remote hands troubleshooting
° Remote view troubleshooting
° On-site support may be requested

Level 3

° Account Specialist Staff
° Assigned to specific accounts
° May be reach via cell phone 24x7
° In depth application training
° Microsoft Certified Professional
° Cisco Certified Network Associate/Professional/Expert
° Remote view troubleshooting
° Remote hands troubleshooting
° On and off premise support