Managed Support
VPLS Managed Support
We provide complete end to end solutions for managed support.
Customer Support
Enterprise Data Center clients demand the highest standards of experienced, accessible and reliable customer support for all their mission critical deployments. Our VPLS Technical Assistance Centers (vTAC’s) are committed to exceeding our clients expectations by offering a wide range of services and managed support levels in all our datacenters. VPLS operates two vTAC’s as well as staff every datacenter with onsite 24/7 engineers bringing the total count to seven – 24/7 operations.
Remote Hands
Customers may request VPLS to perform “remote hands” service on Customer’s equipment within VPLS datacenters or other areas in the same datacenter (One Wilshire, 600 West 7th etc.). There is no charge for VPLS’s remote hands service for VPLS colocation customers. Remote hands service involves VPLS personnel physically touching the customer’s equipment and ensuring the customer can access the server with thorough troubleshooting.
VPLS also offers Remote Hands and outsourced datacenter management in any of our staffed datacenters. We understand that smaller companies are not able to provide the man power required to operate 24x7 environment and here to help alleviate those pains. Our professional staff ensure the highest quality work is performed for your customer. We even offer dedicated telephone access and even billing / CRM services. Learn more about VPLS Remote Hands services for your company here.
Learn more about our managed support
Professional Services
The VPLS Professional Services Team is dedicated to helping our clients customize outsourcing solutions. Our engineering staff has the talent and expertise to assess, design, implement and manage your critical operations. Dedicated consulting partners bring additional expertise to the VPLS team to make sure you receive the best possible solutions.
Learn more about our managed support